For this exact reason we posed the following clause: 10.3 REBELLE is still entitled to the full commission if the sales contract is not executed in its entirety or merely partially for reasons the seller is responsible for.
We justifiably try to prevent this by any chance. If you as the seller don't ship the item to us, our company name has to inevitably stand for that and may be stained by it or leave a bad impression. The person buying the item, mind you, has already paid for it and expects something in return - in this case, the shipment of a product. They clearly state, that you - as the seller - are obligated to send us the item within the agreed time in case of a sale. When you set up your selling order, you agreed to our terms and conditions for sellers. We are very sorry to hear that you are not satisfied with our service. Dear Customer, Thank you for your honest feedback.
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